Trane Parts Centers Information

Our Trane Parts Centers can be conveniently found in three cities; Virginia Beach, Newport News and Chesapeake. We sell residential, commercial and industrial parts and supplies to the HVAC community as well as provide technical advice, warranty parts processing and after-hours emergency service. We partner with the Trane Dealer Sales Office to support dealers in our area: Hampton Roads area, Eastern Shore of Virginia and Northeastern North Carolina.

After-hours or holiday emergency service

Call any store main number to be connected with the Parts Team Member on call. We can check pricing and inventory remotely, without your technician having to travel to a store first!




1104 Cavalier Boulevard

Chesapeake, VA 23323

Phone: (757) 558-8585

Fax: (757) 558-9713

Hours: Monday-Friday 8-5

*Extended Hours in Summer Only*

Virginia Beach

230 Clearfield Avenue, Suite 126

Virginia Beach, VA 23462

Phone: (757) 490-2390

Fax: (757) 490-2937

Hours: Monday-Friday 8-5

Newport News

507 Muller Lane

Newport News, VA 23606

Phone: (757) 369-9400

Fax: (757) 369-9401

Hours: Monday-Friday 8-5

Technical Support From Job Site


Contact any Trane Parts Center and a team member will facilitate a conference call with Trane Factory technical Support. Please have model and serial number on hand.


Call: 1 (800) 533-4008

Please have model and serial number on hand.

Frequently Asked Questions

Q: Who is permitted to purchase parts or equipment from Trane Parts Centers?

A: We are strictly wholesale. We are not licensed to sell to the general public. Customers must provide a business license and CFC certification card to purchase from our locations.

Q: How do I open a cash or credit account with Trane Parts Centers?

A: Click here to download a credit account application.

Click here to download a cash account application.

Q: Can I buy Trane or Ameristar equipment if I am not a Trane dealer?

A: We can sell select equipment to licensed HVAC contractors that are not Trane dealers. Dealers MUST purchase through their Richmond Dealer Sales Office account.

Q: How do I become a Trane dealer?

A: Contact the Richmond Dealer Sales Office for more information 1(800)-533-4008

Q: How do I receive a Comfortsite Log in?

A: To be eligible for a Comfortsite log in, you must have an established cash or credit account with Trane Parts Center. Please call a Trane Parts Center to submit your contact information for account setup.

NOTE: If your company already has a Comfortsite account the account administration from your organization must approve the addition of additional persons to the account roster.

Q: Can I register Trane Equipment Online?

A: Yes, visit:

Q: What is “Lead Time”?

A: Lead time is the number of business days it will take for a part to ship from the factory or vendor. This does NOT include weekend days or major holidays. Lead time cannot be decreased by ordering an item with expedited freight.

EXAMPLE: If an item has 8-days lead time and is ordered on a NEXT DAY freight order, it will arrive on the 9th business day, NOT the next day after it is ordered.)

Q: Can my invoice be emailed to me?

A: To receive electronic copies of invoices or returns on the next business day after each transaction, contact a Trane Parts Center Associate with the email address you wish to have invoices emailed to. Once you sign up for the electronic copies, you will no longer receive hard copy invoices via U.S. Mail.

NOTE: This policy does NOT include Trane Inc invoices

Q: How do I change company account information? Namely, Shipping, Mailing, or Building Address.

A: If your mailing or shipping address has changed, please forward the updated information to our Finance Department.

Fax: (757) 558-9709 *Please use your company letterhead


Q: Who should I call for equipment registration or warranty questions?

A: Contact Trane Extended Warranty: 1(800)-554-6413

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