Wednesday, July 15, 2020 | 8:30 AM12:00 PM

ABC VA - Communication Skills: Managers as Key Communicators


This session will provide you with new tools for communicating effectively as a manager, supervisor or lead on your team. Interactive activities will help you dive deep into your own communications skills (from listening and asking questions to handling difficult employee communications and engaging employees in understanding their roles in the “big picture”.

You will…

  • Practice skills for communicating priorities, difficult issues, “big picture” and how it relates to employees using real, current topics
  • Determine one or two communications skills for personal development
  • Learn to use a key message model to develop messages and supporting facts to effectively communicate during one-on-one meetings, unit meetings, or in presenting during larger employee “town hall” type meetings.
  • Develop and implement consistent processes for communicating new information, changes, product, or service rollouts.

Instructor: Susan Long-Molnar

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